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Tips for Effective Delegation
Smart delegation goes hand-in-hand with leadership and teamwork. Done well, it can save you hours of time and create a fantastic resource for your company. Getting it wrong means office awkwardness at...
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Prialto Leads a New Wave of Philippines BPO
All of us at Prialto were very excited to open the doors of our new service center in Manila earlier this month. Our entrance to the Filipino market is the culmination of much planning, backed by over...
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Five Arguments in Defense of Outsourcing
Outsourcing gets a bad rap. In every economic downturn since about World War II, politicians and pundits alike have framed attempts to move internal jobs to external workers as evil, corporate...
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Dell’s Help Line Brings a Faraway Crisis Home
My Dell laptop abruptly shut me out in the middle of a very busy workday last week, forcing me to dive into Dell’s phone support nightmare. I could write the typical tirade about a decidedly abysmal...
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Outsourcing ROI for Sales Team Support
The days of corner offices for sales reps are long gone. Instead, today’s sales teams spend their time on the road, doing everything from filing expense reports and updating their CRM to structuring...
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